Last updated: September, 2025
Thanks for visiting our Privacy Policy (Policy), we are The Macro App (we, our, us and other similar terms). We are committed to providing quality services to you and this Policy outlines our ongoing obligations in respect of how we manage your Personal Information. It applies to the terms governing the use of our platform that enables our clients, including multi-location businesses, franchises, corporates, gyms, dietitians, influencers, celebrities and health providers (Clients) to offer customisable nutrition services. We refer to our platform herein as The Macro (The Macro).
When we talk about Personal Information, we mean information or an opinion about an identifiable individual (not a company), whether or not that information or opinion is true or in a material form (Personal Information).
While your privacy is important to us, nothing in this Policy constitutes a voluntary opt-in to any privacy laws, anywhere in the world, which we are not statutorily bound to comply with.
We collect Personal Information in the ordinary course of our business, which is the provision of The Macro and related goods and services. Personal Information is collected when you:
Information will only be collected directly from you unless you authorise another person to provide the information.
The types of Personal Information we collect include your name, address, telephone number, email, IP address, device identification, your social media details when you follow us on any of our social media platforms and any additional information you provide to us.
Where you contact us on behalf of your employer, the information you provide often contains information about your employment, position and employers contact details. In those circumstances certain employment information is collected.
We collect your Personal Information for the primary purpose of providing The Macro and related services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
Examples of when we may use your Personal Information include:
Where you provide us with consent to do so (e.g. if you have subscribed to our email lists or have indicated that you are interested in receiving offers or information from us), we may send you marketing communications by email about our goods and services that we feel may be of interest to you.
We (or an appointed third party) may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the type, quality and the manner in which our goods and services are offered to you.
You can opt-out of such communications if you would prefer not to receive them in the future by using the "unsubscribe" facility provided in the communication itself.
The data we collect may have analytical value to us, our business partners and our related entities. We reserve the right to process, distribute or sell information we collect through our services. However, we will only distribute data which has been de-identified or otherwise to our associates in accordance with this Policy.
Cookies are small text files that are placed on your computer by the websites you visit. They are processed and stored by your web browser. When you visit a website or engage with a business through social media, certain information is collected by cookies. This is generally anonymous information and it does not reveal your identity. In and of themselves, cookies are harmless and serve crucial functions. They are widely used in order to make websites work more efficiently and improve the user experience, as well as to provide information about the use of a website.
By storing and using information about your use of our website, including preferences and habits, we are able to make your visit to our website more productive. For example, some cookies remember configurable items like, your language or other preferences, so that you do not have to repeatedly make these choices.
We may use the following types of cookies:
Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them. If you do not want your browser to use cookies, you can manage and control their use through your browser, including removing cookies by deleting them from your "browser history" (cache) when you leave the site. However, if you choose to reject cookies some parts of our website may not work properly.
Generally, we store your Personal Information using secure servers protected from unauthorised access, modification and disclosure. However, like most businesses, we hold some information on our staff's computers (such as emails from you) and where necessary as hard copy files (such as printed invoices).
Subject to 7.2 (Offshore Transfers), our systems are located in Australia and are managed by us and our service providers. Personal Information that we store or transmit is protected by security and access controls, including username and password authentication, multi-factor authentication, and data encryption (such as SSL) where appropriate.
In our dealings with third party service providers, we take care to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
We retain your Personal Information for as long as is necessary to provide our platform to you, as required for our internal business operations, and to comply with our legal obligations.
If we hold Personal Information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information, in accordance with the Australian Privacy Principles (APP) and the European Union General Data Protection Regulation (GDPR), unless we are prevented from doing so by law.
Under Australian law, financial records, such as those relating to financial transactions, must be retained for 5 years after the transactions associated with those records are completed.
If you no longer want us to use your Personal Information, you can request that we erase it and, where you have an account with us, close your account. Where possible we will do so in accordance with the APPs and GDPR. However, where you request the erasure of your Personal Information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of service and take other actions permitted by law. Any information we retain will be handled in accordance with this Policy.
Your Personal Information may be disclosed to:
• payment gateway providers, such as PayPal Holdings Inc. and Stripe Inc.;
• providers of fitness tracking apps and other applicable software that may be integrated with The Macro;
• administration service providers;
• marketing service providers; and
• information technology service providers, including cloud application providers.
We will not disclose your Personal Information other than in accordance with this Policy without your consent.
We may disclose your Personal Information to third party contractors, service providers and suppliers with whom we have a business association.
Our engagement of service providers, such as those who operate cloud services, may have international data centres and disaster recovery sites. Consequently, these providers may have access to your information offshore. We rely solely on reputable organisations for such cloud services.
If you contact us with a general enquiry, we may interact with you anonymously or through the use of pseudonyms. However, you are required to provide true and accurate details when requesting the supply of goods or provision of services. You agree you will provide accurate information if we require it.
We endeavour to only hold Personal Information that is accurate, complete and up-to-date. You have the right to make a request to access Personal Information which we hold about you and to request corrections of any errors in that data. To make an access or correction request, contact us using the contact details provided at the end of this Policy.
If you have an account with us, you can access some of the Personal Information that we collect about you. By logging into your account, you can update or correct certain information.
In order to protect your Personal Information, when you contact us, we may require identification from you before releasing the requested information or making the correction.
If you use a white labelled version of the The Macro software, we do not control that information. Such information is the responsibility of the organisation who operates the platform. In those instances, you should contact the provider of that application.
For the purposes of the GDPR, if you are our Client, and you provide your Personal Information directly to us for any of the purposes specified in clause 4, we are a 'data controller' of Personal Information. If you're a citizen or resident of the European Economic Area, the following rights apply to you.
You are entitled to ask us to port your Personal Information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent.
These rights are limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your Personal Information. In some instances, this means that we may retain some data even if you withdraw your consent.
Where we require your Personal Information to comply with legal or contractual obligations, then provision of such data is mandatory and if you do not provide it then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In those cases, you must provide us with your Personal Information, otherwise the provision of requested Personal Information is optional.
If you have unresolved concerns, you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority in the country: of your habitual residence; of your place of work; or in which you consider the alleged infringement has occurred.
This sub-clause 10.2 applies if you are a customer of any one of our Clients and are accessing our goods and services through their platform.
For the purposes of the GDPR, we act solely as a data processor for any of your Personal Information we process on behalf of our Clients.
While we may have access to your Personal Information in the course of providing The Macro and related services to our Clients, we process it only on behalf of and under the instructions of the respective Client, who remains the data controller. We do not determine the purposes or means of processing your Personal Information and have no authority to modify, delete or otherwise act on such Personal Information independently.
Your privacy is important to us. If you have any complaints, concerns or questions about our handling of your Personal Information, we ask that you first contact our privacy officer whose contact details are listed below. We will investigate your complaint and reply to you in writing if you provide us with contact details and request us to do so.
Post:
Level 2/315 Brunswick Street, Fortitude Valley, QLD 4006
Online:
If, after we have conducted our investigations, you are still not satisfied, then we ask you to consult with the Office of the Australian Information Commissioner:
Email:
Telephone:
1300 363 992 (from overseas +61 2 9284 9749)
Post:
GPO Box 5218
Sydney NSW 2001
If you are a customer of any one of our Clients, you must direct any complaints, concerns or questions regarding your Personal Information to our Client, who provide you access to our goods and services through their platform.
We will need to change this Policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the Policy, we'll make sure to notify you about such changes, where required. A copy of the latest version of this Policy will always be available on this page.
This Policy was last updated on 29 March 2025.