Support

Frequently asked questions

Credits, pillars, billing, and where your data lives. Still stuck? Email support@themacro.app to reach our support team directly.

Every time you use the app, log a meal, finish training, hit your sleep, complete recovery, or keep a habit, Macro drops credit into your wallet. You can earn up to $50 a month in shop credits.

Supplements, wearables, and more. The shop is Australia-first. Supplements, recovery kit items, and activewear are available through our partnerships in the app. You redeem them inside Macro and get discounts on products you are probably already buying.

You keep the credits you earn. If you cancel, unused shop credit stays on the account for a grace window so you can still redeem. We do not invent surprise expiry dates to wipe a balance overnight.

Most apps do one job: calories, or workouts, or a sleep score. Macro runs the whole day. One AI knows what you ate, how you trained, how you slept, whether you should push or recover, and which habits you kept, then tells you the next useful thing to do.

Five pillars: nutrition, training, sleep, recovery, and habits. An AI nutrition coach with logging, barcode scanning, 5,000+ recipes, and dietitian meal plans. Track activity, log workouts, protect sleep, use recovery protocols, and keep the daily habits that compound.

No. Plenty of members are cutting. Plenty are fuelling training, sleeping better, or rebuilding consistency after a messy year. You set the goal. Macro runs the operating system around it.

Yes. Macro is built in Australia, for Australians. Food data, shop partners, and support are set up for Australian lives: kilos, local products, AEST/AEDT, and a shop that spends in AUD.

Yes. Macro's full AI health operating system is available internationally, with the tools and support you need to work toward your goals. Rewards and the Macro Shop are currently available only in Australia. The United States and United Kingdom are coming soon.

No. Phone logging is enough to run the OS and earn credit. If you wear an Apple Watch, Garmin, Samsung, or sync Apple Health or Health Connect, Macro can read steps, workouts, and sleep. 400+ other wearable devices connect too.

A photo gets you a strong first pass on Australian meals, pub schnitzel, sushi trains, and leftover roast included. Lighting and a full frame help. You can always nudge portions or swap an item before you save. Barcode scanning is there for packaged foods.

On systems located in Australia, with standard encryption in transit and at rest. We do not sell your health data. You can export or delete your account from the app, or email support@themacro.app.

You download free on the App Store and Google Play. Macro is billed in-app in AUD: AUD2.99 a week, AUD9.99 a month, or AUD49.99 a year. Sign up now and you get $20 of in-app store credit in Australia.

Yes. Manage the subscription in your App Store or Google Play settings, the same as any other app. Cancel whenever. You keep access until the end of the period you already paid for.

Usually a restore issue, not a missing payment. Open Macro, go to the paywall or settings, and tap Restore Purchase. Sign in with the same store account you used to buy.

Yes. Macro is live on the App Store and Google Play. Download from either store and you are in.

In the app: Profile, then Account, then Delete account. That deactivates you immediately and permanently removes personal data within 30 days. If you cannot get into the app, email support@themacro.app and we will do it with you.

Download Macro. Earn credits as you use it.

Australia's AI health operating system. On the App Store and Google Play today.

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